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service appointment

How to Maximize the Service Appointment Process and Retain More Customers

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how...
selling points

7 Customer Contact Selling Points

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick sits down with guest host Michael Roppo, President of Automotive Domain Results, to go...
point of sale

Improving the Point of Sale Presentation

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss improving...
newscast

Week In Review: Common Complaints of Female Car Buyers and How...

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CBT News Week In Review for Friday, August 23rd, 2019: The Advantages of Having a Multi-Platform Video Strategy for Your Dealership - Jeff Brown, Force...
newscast

Week In Review: How to Develop a Comprehensive Revenue Growth Plan...

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CBT News Week In Review for Friday, April 5th, 2019: How to Develop a Comprehensive Revenue Growth Plan for Your Fixed-Ops Department - Michael Roppo,...
newscast

Week In Review: Get Back-to-Basics in Your F&I Department | The...

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CBT News Week in Review for Friday, November 23rd, 2018: Becky Chernek: Get Back-to-Basics in Your F&I Department The F&I department is one of the most...
newscast

10 ways to grow your Service Drive | Can Your Dealership...

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On today's CBT Newscast for Wednesday, July 26th, 2017: 10 ways to grow your Service Drive Joe sits down with Michael Roppo, Director of Fixed-Ops with...
fixed-ops

10 ways to grow your Service Drive

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Joe sits down with Michael Roppo, Director of Fixed-Ops with Withum, Smith & Brown. Michael and Joe go over how you can improve your...

Stop The Bleeding!

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Income — Income STAYS In! By: Michael Roppo We all know that the main areas of income in most dealerships is from new customers, followed to...

Ask the Pros

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Q: I am confident that customers who buy on the floor will use our service department but I’m losing customers who buy online. What...