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How to Maximize the Service Appointment Process and Retain More Customers
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how...
7 Customer Contact Selling Points
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick sits down with guest host Michael Roppo, President of Automotive Domain Results, to go...
Improving the Point of Sale Presentation
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss improving...
Week In Review: Common Complaints of Female Car Buyers and How...
CBT News Week In Review for Friday, August 23rd, 2019:
The Advantages of Having a Multi-Platform Video Strategy for Your Dealership - Jeff Brown, Force...
Week In Review: How to Develop a Comprehensive Revenue Growth Plan...
CBT News Week In Review for Friday, April 5th, 2019:
How to Develop a Comprehensive Revenue Growth Plan for Your Fixed-Ops Department - Michael Roppo,...
Week In Review: Get Back-to-Basics in Your F&I Department | The...
CBT News Week in Review for Friday, November 23rd, 2018:
Becky Chernek: Get Back-to-Basics in Your F&I Department
The F&I department is one of the most...
10 ways to grow your Service Drive | Can Your Dealership...
On today's CBT Newscast for Wednesday, July 26th, 2017:
10 ways to grow your Service Drive
Joe sits down with Michael Roppo, Director of Fixed-Ops with...
10 ways to grow your Service Drive
Joe sits down with Michael Roppo, Director of Fixed-Ops with Withum, Smith & Brown. Michael and Joe go over how you can improve your...
Stop The Bleeding!
Income — Income STAYS In!
By: Michael Roppo
We all know that the main areas of income in most dealerships is from new customers, followed to...
Ask the Pros
Q: I am confident that customers who buy on the floor will use our service department but I’m losing customers who buy online. What...