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 Today on CBTNews.com - Tuesday, May 28th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...

CBT News Week In Review for Friday, October 12th, 2018: New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley On...

Today on CBTNews.com - Thursday, October 11th, 2018: Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author As we...

Earlier this week: New vehicle prices dropped for the 10th consecutive month in July as buyers gained leverage amid high loan rates. UAW files...

Top stories UAW files NLRB charges against Trump and Musk for alleged worker intimidation. Read More Ford, Mazda issue urgent do-not-drive advisory for vehicles with unrepaired...

Inside Automotive Want a better customer experience? Build a better work environment — Shep Hyken On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Shep...

Inside Automotive  Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken Artificial Intelligence is changing how some companies...

Inside Automotive What companies need to know about the holiday shopper- Shep Hyken This holiday season is a great time to win over customers in retail....

Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...

Inside Automotive: The 3 most vital elements of customer service today with Shep Hyken Shep Hyken, customer experience expert and New York Times best-selling author, recently released the...