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 Today on CBTNews.com - Wednesday, July 31st, 2019: The Benefits of Understanding and Improving the Female Dealership Experience - Kathy Gilbert, CDK Global It’s no secret...

CBT News Week In Review for Friday, July 26th, 2019: Are Auto Manufacturer's Incentives Running Wild? - Steve Finlay, WardsAuto We're pleased to have Steve Finlay,...

 Brent Gruber, Senior Director of Global Automotive at J.D. Power, joins CBT News to discuss some of the biggest issues facing the automotive industry...

 Today on CBTNews.com - Wednesday, July 24th, 2019: Why Consumers Have a Love-Hate Relationship with New Vehicle Technologies - Brent Gruber, J.D. Power Brent Gruber, Senior...

 In the changing technology space today it's very important for dealers to pay attention to new offers that are in the marketplace, and there...

On this week's episode of On the Mark, Mark Tewart talks about one of his favorite negotiating techniques, the "give-get" principle.

In this segment, CBT's Jim Fitzpatrick sits down with Darin Wade, dealer partner, and GM at Angela Krause Family Ford. The pair discuss consumer...

 Today on CBTNews.com - Tuesday, May 28th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...

Employee wages are one of the biggest expense of any dealership. This is especially true in the service department. Attracting quality talent and paying...

Today on CBTNews.com - Thursday, May 2nd, 2019: How to Avoid Workplace Harassment Scandals and Appropriately Address Claims - David Druzynski, Auto/Mate On today's show, we...