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Increasing Product Sales By Training Your Sales Department
On today's Tip of the Day, Becky Chernek talks about how educating your entire dealership on the products you have for sale can increase...
Are Service Department Hours in Line with Customer Needs?
Call tracking and lead management provider, CallSource, analyzed 106 million inbound phone calls to dealerships over three years. Of those calls, more than three-quarters...
Addressing the Customer’s Repair Contract Concerns
On today's Tip of the Day, Becky Chernek talks about creating a roadmap for yourself so that you can easily respond to customers when...
How Auto Dealers Can Prepare for the EV Uptick
2019 was a big year for electrification at the Geneva International Motor Show with dozens of all-electric vehicles and hybrid models creating quite the...
How Xtime is Working to Increase Customer Loyalty in the Service...
Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with David Foutz, Vice President of...
The Keys to Sustaining Profitability in Your Fixed-Ops Department – Jim...
Vice President for Cox Automotive, Jim Roche joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss the new...
5 Ideas to Help Increase Profits Across All Departments
In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No...
How MAX BDC Creates Better Harmony Between the BDC and Sales...
Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Mike Cavanuagh, Executive Vice...
Boost Your Service Department’s Bottom Line
Have you ever watched an older movie and asked, “Why don't they make them like that anymore?” I know why they don't. It’s because...
Dale Pollak’s New Approach to Greater Profitability in Your Used-Car Department
On today’s show, we’re pleased to welcome Dale Pollak, Founder of vAuto and Executive Vice President for Cox Automotive, back to CBT News. Dale...
