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Jennifer Suzuki customer experiences

How to build outstanding customer experiences at your auto dealership

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Joining us once again on CBT Now is Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor, to...
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New Salesforce Automotive Cloud helps the industry deliver on the promise...

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93% of auto industry leaders agree first-party data will help substantially improve the customer experience overall – whether during the vehicle browsing, purchasing,...
Mercedes-Benz production

Mercedes-Benz and Microsoft partner up to boost production efficiency using cloud...

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This week, Mercedes-Benz and Microsoft announced a partnership that will use Microsoft Cloud as a data platform to improve production efficiency at over 30...

Hyundai plans software defined vehicles, Tesla Q3 earnings preview, Mercedes-Benz and...

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Inside Automotive: Dealer principal Joe Serra on vehicle inventory, the economy, and OEM EV investments To compete with the likes of Tesla, many OEMs are taking...
ID scanning fraud

How auto dealers can spot identity fraud and prevent it in...

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Recently, CBT News did a segment on Inside Automotive about new ID scanning technology that played a critical role in helping the Houston Police...
mystery shop

How often should you mystery shop your car dealership?

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Mystery shopping is one of the most effective ways to identify areas where your team and processes are succeeding, and where they’re falling short....
GM GM Energy

General Motors launches new energy business to expand electric power solutions

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General Motors unveiled its new business unit, GM Energy, and outlined plans to use the unit as a conduit for finding solutions to existing...
recession

JPMorgan Chase CEO Jamie Dimon predicts US recession in 6 to...

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JPMorgan Chase CEO Jamie Dimon made predictions about a future economic recession while speaking to CNBC's Julianna Tatelbaum on Monday. Dimon said a "very...
IIHS

IIHS Study: Many drivers using partially automated vehicles treat them as...

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A new report from the Insurance Institute for Highway Safety (IIHS), an industry-funded group working to convince automakers to create safer vehicles, found that...

GM unveils new energy division, auto credit availability expands, IIHS automated...

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Inside Automotive: How auto dealers can spot identity fraud and prevent it in the future — Pete MacInnis & Sergeant Darren Schlosser Recently, CBT News did...