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How your fixed-ops department can turn service patrons into life-long customers
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management...
How your fixed-ops department can turn service patrons into life-long customers
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5...
How can service departments prepare for an EV-focused industry?
According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships...
3 strategies dealers can use to improve customer service in the...
On this episode of Service Drive, celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed dives into three different strategies for dealers to consider developing...
Dealing with objections for service repairs
There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them...
How to position your fixed ops department for maximum success in...
Fixed-ops practices in 2021 look a lot different than they ever have before. Here to talk about the fixed ops strategies that have evolved...
How to position your fixed ops department for maximum success in...
Fixed-ops practices in 2021 look a lot different than they ever have before. Here to talk about the fixed ops strategies that have evolved...
Tesla adds collision repair to its service department
Tesla service centers have been limited in repair capabilities to this point. However, that’s about to change. In an alert sent out to customers,...
10 retail predictions all business owners should prepare for – Shep...
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes...
J.D. Power’s Tyson Jominy on how 2020 results can prepare car...
To understand where 2021 auto sales could potentially be headed, dealers have to look back at what happened in the fourth quarter of 2020....
