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Jon Gordon

Author and Speaker Jon Gordon on Motivating Yourself and Your Team...

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Today on CBTNews.com - Friday, May 1st, 2020: Author and Speaker Jon Gordon on Motivating Yourself and Your Team in Difficult Times On today's show, we...
Walter Bond

Former NBA Player Walter Bond Talks About the Best Way to...

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Today on CBTNews.com - Thursday, April 23rd, 2020: Former NBA Player Walter Bond Talks About the Best Way to Make It Through Difficult Times On today's...
difficult customers

Effective Ways to Address Difficult Customers

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If you have worked in the Service Drive for, let’s say, 15 minutes or longer you probably understand that there is a fair share...
newscast

How to Hold on to Front-End Gross and Improve the Overall...

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Today on CBTNews.com - Monday, January 28th, 2019: How to Hold on to Front-End Gross and Improve the Overall Health of your Dealership - Brian...
difficult people

10 ways smart people handle difficult people

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In the retail automotive industry we are faced with difficult people on a regular basis. Some are unaware of the negative impact that they...
Mary Barra

Daily Newscast: Mary Barra on making vehicles more affordable, remaining focused...

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In today’s CBT Newscast for Monday March 20, 2017: What does it mean to be successful with retail customers? Interview with Stephen Smith from Cox Automotive The...

Why are dealers having a difficult time promoting F&I team-members?

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Becky hosts Adam Arens to explore why dealers are having a difficult time promoting F&I team-members to other key positions in the dealership.
RISC

Properly Disclosing An Auto Sales Contract Isn’t Difficult

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Remember that the RISC is active as soon as the customer signs it, so be deliberate. BY TONY DUPAQUIER As business managers, it is our...
GM and Ford are preparing to report their Q3 2024 results, with both automakers facing challenges that could affect investor sentiment.

GM, Ford face investor scrutiny as EV losses persist and gasoline...

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General Motors (GM) and Ford Motor are preparing to report their Q3 2024 results, with both automakers facing challenges that could affect investor sentiment....
Domonique Worship joins us on today's episode of CBT Now to discuss the concept of exceptional alignment and what leaders need to know.

Domonique Worship reveals how dealers can lead with exceptional alignment

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Aligning every aspect of your organization is crucial and goes beyond just setting goals. Executive coach and leadership advisor Domonique Worship will join us...