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On March 29, 2017, J.D. Power released results from their 2017 U.S. Automotive Website Evaluation Study Cross-Device. Their findings ranked Cars.com highest in Overall...

  In today’s CBT Newscast for Wednesday March 22, 2017: The 2017 Automotive Engagement Conference A seven-city national tour showing dealers how to measure consumer engagement to...

Q: I am confident that customers who buy on the floor will use our service department but I’m losing customers who buy online. What...

Hire Someone Who Loves Cars By: Rian Locadia The automotive business as a whole has flourished, bringing in many exciting opportunities and new clients reaching both...

How to Get it Right Every Time For Each Customer   As a young man growing up in Boston, my father used to take me to...

https://www.cbtnews.com/muscle-memory-management-2/

https://www.cbtnews.com/new-go-car-shoppers/

Elder Auto Group President - Rob Elder The dealership group, Elder Auto Group is thriving today because it was held together by a young, small,...

Are Your Employees Hiding Anything? By Chuck Sujansky Employers in every industry are increasingly becoming victimized by theft of goods and services from once-trusted employees. How widespread...

Shot down repeatedly on the East Coast, she was about to give up when a chance arose to break into ownership. BY JON MCKENNA The...