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Joseph Michelli

Avoid These 5 Outdated Practices to Gain Your Customer’s Trust –...

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Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there...
healthcare costs

How to Reduce Employee Healthcare Costs and Improve Your Dealership’s Bottom...

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Here to talk about reducing healthcare costs and improving your dealership’s bottom line is Keith Lemer, CEO of WellNet Healthcare Plans. VIDEO TRANSCRIPT:  I'd like to...
revenue growth

How to Develop a Comprehensive Revenue Growth Plan for Your Fixed-Ops...

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To increase revenue in today's retail auto industry, many dealers are focusing on boosting profits in the service department. Here to tell us how...
Porsche

The Next Generation of Dealership Showrooms

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As we move into an era of self-driving cars and pervasive e-commerce, it seems that the current iteration of the automobile dealership is due...
Tim Roberts

Chevy Dealer Tim Roberts, Discusses the Challenges Ahead and Becoming a...

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According to numerous projections, the retail auto industry is on track to face some tough challenges this year. Which means it’s more important now,...
marketing budget

Best Practices for Evaluating Your Dealership’s Ad Spend

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Marketing is critical to all businesses. The titans of industry spend billions of dollars on annual advertising. For example, the Coca-Cola Company. Coca-Cola, a...
Don Hall

How Retail Auto Needs to Change in Order to Attract Top...

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Every dealer knows there are ways in which the auto industry needs to change in order to attract talented employees, especially women. On today’s...
newscast

President of CADA Tim Jackson on Fuel Efficiency Standards, Warranty Reimbursement,...

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Today on CBTNews.com - Wednesday, March 13th, 2019: President of CADA Tim Jackson on Fuel Efficiency Standards, Warranty Reimbursement, and the Innovative Dealer Summit There’s been...
GM

General Motors is Transforming Itself to Reflect a Transforming Industry

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When it comes to foresight, General Motors is proving itself to be a leading Seer of Automotives. In a year when other Titans of...
credit interview

The Credit Interview

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On this week's edition of F&I Today, Becky Chernek discusses the importance of an effective credit interview, how it differs from a customer interview,...