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How carrying around a notecard can improve your selling
The month of September is almost completed. Maybe you've done well, or maybe you're an 8-car guy and you're looking forward to turning things...
Halting Sales Rep Turnover Begins With Fostering A Growth Environment
Pursue six attributes for your dealership that make salespeople feel challenged and affirmed. BY CHRIS ROLLINS
Staff retention has been a major headache for auto...
How this new product can help you build trust and close...
Car shopping destination Edmunds.com launched a new customized tool for car dealers to more quickly validate pricing and information on all of their inventory...
Evaluate A Vendor For Any Kind Of Training
Needs assessment/evaluation/selection is the roadmap to smart hires and weeding out vendors that don’t fit.
BY TOM KUKLA
Your dealership has enjoyed solid growth over the...
What is Leadership?
Not everyone is chosen to be a leader, but those that are realize their success lies in the success of the people they lead....
Banking on a New Customer Experience
Bernie Moreno, founder and president of the Bernie Moreno Companies, draws upon his days with Saturn Corp., to build Ohio’s largest luxury auto group....
Creating the High-Performance Organization
Having a skilled and talented workforce is central to a healthy and profitable dealership.
BY GREG SMITH
Just imagine walking through the doors of your dealership...
Trial Closes – What Do They Really Accomplish?
Trial closing pits the salesperson against the customer and, in the end, creates negative tension that could have been avoided. BY DAVID LEWIS
Anyone who...
Creativity Sells Cars
Employee satisfaction lies at the core of Continental Automotive Groups success. BY CAROL WHITE
Unlike a lot of second-generation dealers, Will Hardeman and his sister...
Constant Change
The Greater New York Automobile Dealers Association still operates on many of the principles that it was founded on more than 100 years ago,...