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How carrying around a notecard can improve your selling

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The month of September is almost completed. Maybe you've done well, or maybe you're an 8-car guy and you're looking forward to turning things...
Sales Rep Turnover

Halting Sales Rep Turnover Begins With Fostering A Growth Environment

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Pursue six attributes for your dealership that make salespeople feel challenged and affirmed. BY CHRIS ROLLINS Staff retention has been a major headache for auto...

How this new product can help you build trust and close...

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Car shopping destination Edmunds.com launched a new customized tool for car dealers to more quickly validate pricing and information on all of their inventory...
Evaluate A Vendor

Evaluate A Vendor For Any Kind Of Training

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Needs assessment/evaluation/selection is the roadmap to smart hires and weeding out vendors that don’t fit. BY TOM KUKLA Your dealership has enjoyed solid growth over the...
Leadership

What is Leadership?

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Not everyone is chosen to be a leader, but those that are realize their success lies in the success of the people they lead....
New Customer Experience

Banking on a New Customer Experience

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Bernie Moreno, founder and president of the Bernie Moreno Companies, draws upon his days with Saturn Corp., to build Ohio’s largest luxury auto group....
talented workforce

Creating the High-Performance Organization

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Having a skilled and talented workforce is central to a healthy and profitable dealership. BY GREG SMITH Just imagine walking through the doors of your dealership...
Trial Closes

Trial Closes – What Do They Really Accomplish?

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Trial closing pits the salesperson against the customer and, in the end, creates negative tension that could have been avoided. BY DAVID LEWIS Anyone who...
Creativity Sells Cars

Creativity Sells Cars

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Employee satisfaction lies at the core of Continental Automotive Groups success. BY CAROL WHITE Unlike a lot of second-generation dealers, Will Hardeman and his sister...
Constant Change

Constant Change

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The Greater New York Automobile Dealers Association still operates on many of the principles that it was founded on more than 100 years ago,...