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Owner Retention

Owner Retention Versus Owner Replacement

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Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED As part of the fixed operations profit potential analysis that we conduct for...
Setbacks At Your Dealership

Train Yourself To Stop Using Excuses For Setbacks At Your Dealership

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Until you start to view obstacles as inevitable and deal with them directly, your business will not go far. BY DAVID LEWIS “Ninety-nine percent of...

Brian Stann and Paul Faletti discuss the benefits of bringing military...

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As America takes time today to thank military veterans for their service to our country and remember those who have served, something that is...
analytic tools

3 Simple Google Tools That Every Dealer Should Be Utilizing

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Utilizing free analytic tools can simplify a dealer’s approach to digital marketing. BY AMY FARLEY Henry Ford once said he knew that half of every...
LED Lighting

Driving Cost Savings with LED Lighting

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New lighting can help dealerships reduce energy and maintenance costs while creating an inviting atmosphere. BY ANTOINETTE MILETI When it came time to build a...
Constant Change

Constant Change

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The Greater New York Automobile Dealers Association still operates on many of the principles that it was founded on more than 100 years ago,...
retain top talent

Moving from Command and Control to Collaboration

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By taking time to invest in your employees, you increase your chances of slowing down the revolving door. BY KIRK MANZO For the past several...
Dealership Teams

Implementing Changes That ‘Stick’ With Your Dealership Teams

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What you can do to narrow the ‘knowing – doing’ gap when implementing change in your dealership. BY TOM KUKLA “When you are through changing, you...
Patti Swope

Continuing the Legacy

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Lessons learned from her late father, Sam Swope, have primed Patti Swope to take the auto group to new heights. BY CAROL WHITE Sam Swope...
Customer-Centric Websites

Using Customer-Centric Websites to Boost Sales

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Forward-thinking dealers will utilize improved technologies to turn website visits into increased sales. BY DENNIS GALBRAITH AND GINO CIPPERONI Dealers hear a great deal about...