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Decoding the Digital Retailing Puzzle
Balancing the eCommerce Versus Showroom Experience
By: Russ Chandler
For the longest time, consumers who were ready to buy a car physically went to your dealership....
Locking Down Data Security
Important Steps For Every Dealership to Take
By: Barry Carter
We see news headlines daily, for instance: “Credit Card Company Suffers Data Breach” or “Personal Information...
Stop Missing Valuable Leads
One in four car shoppers (24%) make their first contact with a dealership through email, website forms or other digital means, according to the...
Succeeding as a Service Advisor
It’s All in the Attitude and Your Choices
By: Paula Bliss
It All Begins Here
“Don’t give me that attitude!” Ever heard that? Or, “You need an...
Performance Appraisals: “Fine Tuning” Your Employees
How to Make the “Hard” Talk Easy
By: Chuck Sujansky
You know that sinking feeling! Your boss casually mentions that “it’s time for your annual performance...
Selling What Needs to be Sold
Spend Time and Money on Cars that Aren’t Selling Themselves
By: Dennis Galbraith
Auto dealers are awash in marketing options promising to sell more vehicles with less...
Fine Tuning Your Employees
How to make the "Hard Talk", easy
By Chuck Sujansky
You know that sinking feeling! Your boss casually mentions that “it’s time for your annual performance review”...