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Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their...

On today's CBT Newscast for Monday, September 4th, 2017: Speaker and Author Rob Shallenberger on engaging your employees Did you know that on average, 2 out...

Rebecca Salinas had a conversion problem. As the internet manager of Ford of West Covina, she knows her digital strategy constantly needs to evolve...

In order to successfully open a car dealership you must plan for a variety of costs. Proper planning and consultation with specialists can help...

On today's CBT Newscast for Thursday, August 31st, 2017: Scarpelli: Monetary relief from NADA is on its way to Texas NADA Chairman Mark Scarpelli talks to...

There’s no question about the highly competitive nature of the automotive industry. Dealerships need to on top of every aspect of their business in...

On today's CBT Newscast for Wednesday, August 30th, 2017: Why phones & emails are still relevant for success Depending on who you talk to, there are...

Generally in sales, dealership staff are often looking to find new leads rather than leveraging their current customer base. They’re all wanting to increase...

Experience might be the best teacher but it is also the slowest one. For the sales professional recently promoted into management, time is not...

On July 18, a fire broke out in service department of Buff Whelan Chevrolet in Sterling Heights, Michigan. It quickly spread and raged for...