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A career in the car business can be fun and rewarding. Life in the dealership is often high energy and fast-paced. It may be...

Brené Brown, a research professor at the University of Houston Graduate School of Social Work, once said “There is no innovation and creativity without...

Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic...

The top salesman was promoted to new car sales manager. It seemed like a good decision at the time. But within 90 days most...

We live in a world ruled by technology, but people are still essential to the car buying process. The most valuable component of any...

With over 179 billion U.S. dollars generated in 2016, it’s no surprise that the U.S. is a global leader in the advertising industry, followed...

Oil Companies Are Concerned About EV Gains Ten years ago, it was difficult to imagine a day when oil producers would be concerned about vehicles...

The National Insurance Crime Bureau has reported that Hurricane Harvey is responsible for nearly 270,000 vehicle insurance claims. Nearly 70,000 more were caused by...

Sometimes, we all need a bit of a pick-me-up. Something to keep us going when the coffee gets cold, work piles up and burnout...

Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service...