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Redefining service excellence: key benchmarks for the future
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...
Steve Greenfield’s 9 predictions for the future of automotive in 2024
Welcome back to the latest episode of The Future of Automotive, with Steve Greenfield, Founder and CEO of Automotive Ventures, where we put recent automotive and mobility...
The role of empathy in automotive sales: Understanding customer needs for...
In the automotive sales landscape, empathy holds significant importance. It involves grasping and relating to others' emotions and perspectives. In this industry, empathizing means...
The importance of proper “hygiene” when using customer data platforms —...
Customer data platforms (CDP) have quickly become an important part of automotive retailing, with the number of storefronts using this crucial technology growing on...
Why your ego is sabotaging your sales and how to stop...
As a sales professional, your ego can be your greatest asset or your worst enemy. On one hand, it can give you the confidence...
5 lessons learned from Lee Iacocca’s insights on leadership and innovation
While most people have heard of innovation gurus of today such as Tesla’s Elon Musk, some may not know about one of the most...
The value of an inclusive workforce in the automotive industry
In today's competitive automotive industry, businesses are constantly seeking ways to stay ahead of the curve and maximize their profits. While technological advancements and...
TotalCX revolutionizes the customer communication experience through mobile app integrations
HOUSTON, December 21, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is proud to unveil its latest groundbreaking development in...
Looking back at 4 of the biggest automotive industry headlines in...
Welcome back to the latest episode of The Future of Automotive, with Steve Greenfield, Founder and CEO of Automotive Ventures, where we put recent automotive and mobility...
Diving into the best concept cars of 2023
The new year is the ideal time to reflect on the concept cars that automakers teased in 2023. Not only do these show cars...