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With the rise of online sales platforms and market competition, the service department offers the recurring revenue essential for growth.

Redefining service excellence: key benchmarks for the future

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Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...
I’m Steve Greenfield from Automotive Ventures, and I’m glad that you could join us.It’s been a tough quarter for many of the legacy automakers. highways emissions

Steve Greenfield’s 9 predictions for the future of automotive in 2024

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Welcome back to the latest episode of The Future of Automotive, with Steve Greenfield, Founder and CEO of Automotive Ventures, where we put recent automotive and mobility...
Prioritizing customer e­motions is vital for building trust, fostering healthy relationships and driving results in automotive sale­s

The role of empathy in automotive sales: Understanding customer needs for...

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In the automotive­ sales landscape, empathy holds significant importance­. It involves grasping and relating to others' e­motions and perspectives. In this industry, e­mpathizing means...
On the latest episode of Auto Marketing Now, Brian Pasch tackles the primary issues dealers face selling electric vehicles to anxious clients 

The importance of proper “hygiene” when using customer data platforms —...

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Customer data platforms (CDP) have quickly become an important part of automotive retailing, with the number of storefronts using this crucial technology growing on...
young affable consultant talking about features of new car to customer. business man listen to him, choosing new auto in dealership

Why your ego is sabotaging your sales and how to stop...

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As a sales professional, your ego can be your greatest asset or your worst enemy. On one hand, it can give you the confidence...
While always maintaining humility and charisma, Lee Iacocca transformed the auto industry and encouraged dealers to cultivate innovation.

5 lessons learned from Lee Iacocca’s insights on leadership and innovation

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While most people have heard of innovation gurus of today such as Tesla’s Elon Musk, some may not know about one of the most...
An inclusive workforce, composed of individuals from diverse backgrounds, brings a wide range of perspectives to the table.

The value of an inclusive workforce in the automotive industry

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In today's competitive automotive industry, businesses are constantly seeking ways to stay ahead of the curve and maximize their profits. While technological advancements and...
TotalCX's collaboration with Elead through ICOM AI technology provides a distinctive advantage to automotive dealerships.

TotalCX revolutionizes the customer communication experience through mobile app integrations

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HOUSTON, December 21, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is proud to unveil its latest groundbreaking development in...
I’m Steve Greenfield from Automotive Ventures, and I’m glad that you could join us.It’s been a tough quarter for many of the legacy automakers. highways emissions

Looking back at 4 of the biggest automotive industry headlines in...

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Welcome back to the latest episode of The Future of Automotive, with Steve Greenfield, Founder and CEO of Automotive Ventures, where we put recent automotive and mobility...
Exploring the most innovative and exciting concept cars of 2023: BMW, Mercedes, Nissan, Lamborghini, and more lead the electric shift.

Diving into the best concept cars of 2023

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The new year is the ideal time to reflect on the concept cars that automakers teased in 2023. Not only do these show cars...