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Strong connections between service department managers and technicians are vital on two fronts: productivity and customer satisfaction. But sometimes poor communication, lack of training,...

Automakers and technology companies are preparing to unveil a host of innovative mobility and transportation products at the annual 2024 CES trade show, starting...

Tesla and SpaceX CEO Elon Musk has come under fire from fellow executives and board members over his alleged drug use, according to a...

In most areas of the U.S., charging an electric vehicle (EV) costs about $1 or $2 per gallon of gasoline . The national average...

Creating an excellent car buying experience for customers is crucial to the success of any dealership. Unfortunately, in today's fast-paced world, consumers have less...

Detroit automaker Ford is planning to recall nearly 113,000 of its best-selling F-150 pickup trucks due to a defective rear axle hub bolt. A National...

Utilizing AI-optimized technology and a network of more than 20,000 top-rated, insured drivers, vehicle delivery platform Draiver helps dealerships maximize their customers' experience, reducing...

It's no secret that online reviews are essential for businesses, which goes double for auto dealerships. With so much competition, it's crucial to have...

Domestic and import car manufacturers jostled for market share throughout 2023 but made overwhelming progress in year-over-year sales as production, affordability, and demand normalized. General...

Christina Mazurek is the Service Customer Experience Manager at Dan Cummins Auto Group, based in Lexington, Kentucky, where she oversees the service scheduling department...