Juan Flores – Senior Director, Product Management for Kelley Blue Book sits down with Jim Fitzpatrick at the NADA Show 2019 to talk about what’s new from Kelley Blue Book and how they are building better relationships dealers and consumers.
Here’s what we asked Juan… be sure to watch the video above to hear all of his answers
- What is new from Kelley Blue Book at NADA 2019?
- How do Instant Cash Offer and Trade-In Advisor help foster a better relationship between dealers and consumers?
- How is Instant Cash Offer helping address the gaps in the current trade-in process?
- How are you partnering across Cox Automotive brands?
IRVINE, Calif., January, 2019 – Continuing to modernize the offer process for both dealers and consumers, Kelley Blue Book today announces two new enhancements coming to its firmly established Instant Cash Offer tool, helping drive inventory and sales opportunities to dealers.
Instant Cash Offer, a tool designed to ease friction between car buyers and sellers during trade-ins and sell-for-cash offers, will debut a new admin tool for dealers and condition quiz for consumers in the first quarter of 2019. These features enhance an Instant Cash Offer tool that is growing in popularity. In fact, Kelley Blue Book saw 41 percent year-over-year growth in the number of offers generated in 2018.
“The Instant Cash Offer tool helps drive inventory to dealer showrooms by aligning with consumers’ trust and confidence in the Kelley Blue Book brand,” said Colin MacGillivray, vice president and general manager of Kelley Blue Book Dealer Solutions. “Aligning with Kelley Blue Book not only helps eliminate friction in the vehicle review and offer process, but also provides dealers with a cost-effective source for inventory acquisition.”
The updated user experience and functionality of the Instant Cash Offer admin tool will help make it faster and easier than ever to assess vehicles, process offers, and track results. The updates include:
- A redesigned modern user interface that improves functionality and processing capabilities.
- New Offer Overview page allows dealers to easily manage and track the state of the offer from one centralized location. The page includes customer contact information, Instant Cash Offer information, the offer price within the Kelley Blue Book Price Advisor and an offer status bar to easily reference status and next steps, as well as vehicle details.
- New Offer Assessment Review page enables the dealer to communicate with their customer about potential changes to the Instant Cash Offer and how that impacts the offer value. The page also includes a side-by-side review of the initial and updated offers, highlighting any changes.
- Improved Dashboard and Search Functionality for a more efficient layout with added functionality, such as multi-selection, tool tips and additional sorting options.
- Integrations with Digital Retailing that allows dealers to purchase an Instant Cash Offer integration with Digital Retailing, if desired.
The improved Instant Cash Offer tool also will include a new condition questionnaire for consumers. The interactive experience walks consumers around the vehicle, providing visual education cues for damage, and wear and tear, decreasing unnecessary friction during the process, and maximizing close rates.
“The new Instant Cash Offer features provide dealers and customers new insights to leverage during the offer process,” said MacGillivray. “Improvements also have been made to better match trade-in customers with dealer inventory.”
To learn more about Kelley Blue Book’s enhanced Instant Cash Offer, or receive an Instant Cash Offer demo, visit www.b2b.kbb.com.
