TSLA330.8802.3%
GM87.9600.38%
F14.0150.035%
RIVN16.3900.39%
CYD46.150-1.17%
HMC31.720-0.1%
TM188.780-1.31%
CVNA74.2003.35%
PAG216.270-0.14%
LAD379.8404.21%
AN208.090-1.14%
GPI265.120-1.35%
ABG210.760-3.56%
SAH80.020-2.42%
TSLA330.8802.3%
GM87.9600.38%
F14.0150.035%
RIVN16.3900.39%
CYD46.150-1.17%
HMC31.720-0.1%
TM188.780-1.31%
CVNA74.2003.35%
PAG216.270-0.14%
LAD379.8404.21%
AN208.090-1.14%
GPI265.120-1.35%
ABG210.760-3.56%
SAH80.020-2.42%
TSLA330.8802.3%
GM87.9600.38%
F14.0150.035%
RIVN16.3900.39%
CYD46.150-1.17%
HMC31.720-0.1%
TM188.780-1.31%
CVNA74.2003.35%
PAG216.270-0.14%
LAD379.8404.21%
AN208.090-1.14%
GPI265.120-1.35%
ABG210.760-3.56%
SAH80.020-2.42%

What a mystery shopping study reveals about dealership processes

Joe talks to Steve Finlay about a recent article he wrote for WardsAuto, building rapport, and a mystery shopping study.
More from Management & Leadership
Retention expert reveals future-focused strategy dealers need to keep top talent

Retention expert reveals future-focused strategy dealers need to keep top talent

- August 10, 2026
Losing a top performer costs more than most dealers realize, often more than double an employee's salary. Turnover is something most dealerships will eventually face, but having a framework to...
How having happy, well-trained employees leads to happy car buyers

How having happy, well-trained employees leads to happy car buyers

- July 13, 2026
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities

RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities

- July 1, 2026
As dealerships navigate a more competitive sales environment, many continue investing in staffing while searching for ways to improve performance from existing leads. According to Kyle Disher, Founder and CEO...
Why expectations, not technology, drive dealership performance

Why expectations, not technology, drive dealership performance

- May 5, 2026
The car business is changing fast. Margins are tighter. AI is reshaping how dealerships hire, sell, and service customers. New franchises are struggling to hold market share. But what separates...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.