At the 2017 J.D. Power Automotive Forum in New York City a few weeks ago, Mike Jackson (Chairman and CEO of Autonation) had a one-on-one interview addressing several topics, including, rural dealerships, stair-step programs and customer-satisfaction targets. Here’s one exchange with Wall Street Journal reporter, Mike Spector. Use this link to watch the full panel session: https://blog.nada.org/2017/04/19/video-autonations-mike-jackson-shares-views-on-auto-retailing-at-nadaj-d-power-forum-in-nyc/
