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It’s time dealerships thought like fintechs: Lessons from the digital lending playbook

The fintech revolution did not happen by accident. It came from a clear goal: to make complex financial transactions easier, faster, and more secure for consumers. Whether applying for a mortgage, opening a trading account, or securing a loan, fintech platforms redefined customers’ expectations—instant approvals, real-time visibility, and seamless compliance. Now, ask yourself: why hasn’t the automotive retail industry adopted the same approach when it comes to vehicle titling and registration? 

While dealerships have leaned into digital tools for inventory, financing, and marketing, title and registration often remain trapped in a slower, paper-based past. This outdated workflow is not only inefficient—it is a hindrance to customer satisfaction, cash flow, and operational speed. 

What fintech got right—and why it matters to dealers 

Fintech companies succeeded by tackling some of the most cumbersome aspects of financial services. They took on high-stakes compliance, including identity checks, regulatory requirements, and multi-party coordination. Yet they didn’t just navigate that complexity—they streamlined it. 

Customers gained speed and transparency. Instead of waiting days or weeks for the status of a loan or application, they could track progress in real-time. Behind the scenes, smarter infrastructureAPIs and secure integrationsallowed banks, credit bureaus, and regulators to work together without slowing the experience for the end user. 

This transformation should sound familiar to anyone in auto retail. Titling and registration involve a similar web of stakeholders—dealers, lenders, DMVs, fleets, and consumers. It is governed by varying state rules. And it remains one of the last parts of the customer journey that has not kept pace with modern expectations. 

An emerging opportunity for dealerships 

What fintech has proven is that even compliance-heavy processes can—and should—be digitized. In fact, when done right, digitization does not just make things faster; it makes them more accurate, transparent, and secure. 

Dealerships that embrace this mindset stand to gain in meaningful ways. Faster title release times mean more efficient floorplan financing and quicker cash flow. Automated error checks dramatically reduce rework, corrections, and customer complaints, saving staff time. And when customers receive their plates and paperwork promptly, they associate the dealership with efficiency and professionalism—not DMV delays and follow-up calls. 

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It is time to stop viewing titling and registration as a burdensome post-sale obligation. It is a strategic opportunity—one that can improve margins, increase satisfaction, and eliminate operational drag. 

Applying the fintech mindset to vehicle training 

The same principles that transformed fintech—speed, transparency, automation, and interoperability—are now being applied to one of auto retail’s most stubborn pain points: titling and registration. 

This is the driving force behind The National Digital Titling Clearinghouse (The Clearinghouse or NDTC, for short).  The Clearinghouse is a digital infrastructure product powered by CHAMP, it reimagines how title only transactions put dealers in charge of their vehicle acquisitions. By connecting dealers, lenders, fleets, and state motor vehicle agencies in a single, secure network, The Clearinghouse brings the efficiency and visibility of fintech to a manual and fragmented system. Which means, instead of relying on overnight shipping, in-person DMV visits, or stacks of paperwork, dealerships can now process vehicle acquisitions entirely digitally—with real-time tracking, built-in error checking, and faster turnaround times. What used to take weeks can now be completed in a single day. Most importantly, dealers know that after completing this process of getting a used vehicle into their name, selling that vehicle will be a breeze. Gone are the days of title hiccups, paperwork mistakes, mailing costs, and poor customer experiences. While it might seem like titling in your dealership’s name is a process you do not need, the more vehicles you acquire from afar – other states, via your website, other online sources, and auctions – the better and smoother your eventual sale process will be because you will be dealing with a perfectly clean slate – a title in your name! More than just accelerating the process, technology like The Clearinghouse represents a fundamental shift in approach. It challenges the notion that compliance-heavy workflows must be slow, manual, or disjointed. Like fintech, it replaces legacy systems with shared infrastructure built for collaboration, accuracy, and scale—benefiting every stakeholder along the way at a fraction of the traditional cost. 

A call for modernization 

The path forward for dealerships mirrors the one fintech blazed a decade ago. That industry did not just automate the status quo—it fundamentally reimaged how complex transactions should work in a digital world. Titling and registration are no less complicated, no less critical, and no less deserving of the same transformation. 

Dealers now face a pivotal choice: continue with fragmented, soon-to-be-obsolete workflows—or lead with the clarity, efficiency, and confidence of a digital-first approach. There’s a growing call for modernization in auto retail, driven by evolving customer expectations and operational demands. Those who choose to embrace it will not only move faster but will stand out in a market where trust, convenience, and professionalism increasingly define success. 

If fintech can turn the mortgage process into a few taps on a smartphone, there is no reason the automotive industry cannot bring that same level of sophistication to the title and registration process. The technology is here, and the moment is now. 

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Shane McRann Bigelow
Shane McRann Bigelow
Shane Bigelow serves as Chief Executive Officer of CHAMP, overseeing the strategic advancement of digital solutions aimed at modernizing vehicle title and registration systems nationwide through The Clearinghouse.

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