CBT’s Joe Gumm sat down with Michelle Krebs, Director of Automotive Relations and Senior Analyst at the recent J.D.Power Forum in New York to chat about her perspective of presented auto trends. Even with a historical high plateau in the industry, Michelle reassures that “the sky is not falling”, economic fundamentals are “still pretty good but there are a lot of challenges for car dealers and auto makers.” During their discussion, Michelle shares her insights on the used car market and where to focus, opportunities in leasing and customer satisfaction.
