Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Far too often in the retail automotive industry, dealer principals, general managers, and service directors, among others, measure themselves against the average dealership performance. We are conditioned to the ‘mythical average’ and we become our own worst enemy because of it. However, average is nothing more than a reference point. Is average really what you want to be?Â
| Related: How to establish S.M.A.R.T. goals and go from an average dealer to a top performer |
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