Inside Automotive:
Today on Inside Automotive, we’re pleased to welcome the co-authors of “Simple Truths of Leadership: 52 Ways to be a Servant Leader and Build Trust”, Ken Blanchard and Randy Conley. Blanchard is one of the world’s most influential leadership experts, author of over 65 books, and co-founder of the Ken Blanchard Companies. Conley is an Inc. Magazine top 100 leadership speaker, author, and trust practice leader for the Ken Blanchard Companies. Randy’s award-winning blog, Leading with Trust, has influenced over 4 million viewers. Watch the complete segment here.
Headlines:
Tesla finally has some good news for shareholders after investment banker Citigroup upgraded the company’s stock last week. The group increased the automaker’s share price to $176, making it a value stock, despite a 50% year average decrease. The change comes amongst universal financial struggles in the auto industry and increased criticism of Tesla’s CEO Elon Musk. Investors and analysts have also voiced opinions that the entrepreneur is too divided amongst his business endeavors to be an effective manager of Tesla. Read More
News & Opinion
Exceptional customer experiences create raving fans. Raving fans are customers who love your dealership so much that they tell all their friends and family about you. And when it comes to car buying, word-of-mouth is still the best form of advertising. And to back that up, 54% of consumers say they would buy from a dealership that provides a better experience than lower prices. Raving fans are also more likely to give you positive online reviews, which can help attract even more new customers. Read More
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t want a bunch of service advisors that are content to deal with simple oil changes all day. You want a team that’s always hunting down new opportunities and chances to increase revenue. Thankfully, we have some innovative ways to grow hours per RO without putting forth too much effort. We’ve already discussed ways to increase the Effective Labor Rate. This article goes hand-in-hand with that to optimize revenue. Read More
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