TSLA407.7401.19%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.350-0.72%
HMC27.9400.35%
TM176.4302.11%
CVNA65.830-1.29%
PAG194.1702.68%
LAD313.7401.7601%
AN195.7203.41%
GPI299.840-3.12%
ABG211.8900.16%
SAH94.440-0.87%
TSLA407.7401.19%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.350-0.72%
HMC27.9400.35%
TM176.4302.11%
CVNA65.830-1.29%
PAG194.1702.68%
LAD313.7401.7601%
AN195.7203.41%
GPI299.840-3.12%
ABG211.8900.16%
SAH94.440-0.87%
TSLA407.7401.19%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.350-0.72%
HMC27.9400.35%
TM176.4302.11%
CVNA65.830-1.29%
PAG194.1702.68%
LAD313.7401.7601%
AN195.7203.41%
GPI299.840-3.12%
ABG211.8900.16%
SAH94.440-0.87%

F&I Today with Paul Brown focuses on helping dealers strengthen their finance and insurance operations with better processes, structure, and customer experience. Each episode breaks down real-world strategies F&I teams can use right now to boost product penetration, protect profitability, and leave buyers with a better last impression in the box.


F&I Today

The overlooked F&I process that builds trust, boosts profitability 

Today's car buyers expect a transparent, efficient purchasing experience from start to finish. On the latest episode of F&I Today, Paul Brown, VP of Ascent Dealer Services, explains why the transition from the showroom to the finance office plays a critical role in building customer trust, improving F&I performance and creating a seamless dealership experience. According to Brown, “the handoff is the sale,” and the transaction should feel seamless rather than...

How AI is reshaping F&I coaching and driving accountability

- July 2, 2026
The finance office has become the most scrutinized room in the dealership. Today's customers arrive more informed and more payment sensitive than ever. At the same time, F&I teams are...

How dealers can reduce friction in the finance process

- June 25, 2026
As customer expectations evolve, dealerships face great pressure to make the finance process faster, more transparent and less intimidating. On today’s F&I Today episode, Paul Brown, VP of Ascent Dealer...

Remote control: Making F&I video calls feel like an in-person deal

- June 4, 2026
Remote F&I is no longer just a workaround. For dealers selling cars to out-of-state buyers or customers who simply prefer to close from home, it is becoming a standard part...

Why protection products are essential in modern F&I

- May 28, 2026
Paul Brown, Vice President of Training and Development at Ascent Dealer Services, says dealerships must rethink finance and insurance (F&I) as rising vehicle prices, repair costs, and longer loan terms...

How pre-framing helps dealers improve F&I close rates

- May 21, 2026
As dealership customers become more payment-sensitive and less tolerant of friction, finance and insurance departments face growing pressure to modernize how they present products and build trust. During the latest episode...

Why ‘decision fatigue’ is killing your F&I gross

- May 14, 2026
Buying a car demands more decisions than many customers expect. By the time they sign the purchase agreement, "decision fatigue" has set in. They have already negotiated a price, settled...

Affordability squeeze reshapes F&I strategy as dealers rethink customer conversations

- May 7, 2026
Rising costs are reshaping how customers approach car buying, and F&I leaders must adjust their strategies to keep pace. On the latest episode of F&I Today, Paul Brown, Vice President...

4 customer personality types and how to win their business every time

- April 30, 2026
Every customer who walks into a dealership is sending signals, but are you listening? Learning to read your customers and meet them where they are can build trust and close...

Transparency trouble: How top dealers win trust from the start

- April 23, 2026
The automotive retail industry is facing a transparency tipping point. Today's car buyers are better informed than any previous generation, and they are losing patience with dealerships that still rely...


CBT News
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