Today on CBTNews.com – Wednesday, December 4th, 2019:
On today’s show, we’re pleased to welcome Mark Harvey, Vice President of Sales for Acertus, a tech-forward, automotive logistics and services company. Watch Now
Going from good to great requires building a customer-centric dealership organization. Customer-centricity is a requirement for the New Normal, which is critical to improving business performance and long-term profitability. With defined and properly supported Customer-Centric (Next Practices) and management alignment cultures, you can explore internal customer and external customer feedback as it relates to the pillars that impact the very thing that we stand for, which is providing a truly outstanding customer service experience. Read More
If you have read and acted upon the first two installments of this Client Alert series, you know the reasons why you have decided to sell your business, and you have positioned your business to be as attractive as possible to potential buyers. Now that you are at the brink of devoting significant time and money to the prospective sale, it is time to consider how your business will be valued. Read More