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In 2023, the increasing use of advanced technology changed how dealers communicated with customers. But what can we expect in the customer experience as...

As many of us have experienced the VUCA—volatility, uncertainty, complexity, and ambiguity—that business can bring, it's critical to understand how to lead in these...

You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome...

Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show...

The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and...

Today on CBTNews.com for Wednesday, May 20th, 2020: Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World On today's show, we’re...

On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new...

Today on CBTNews.com - Thursday, October 31st, 2019: 5 Leadership Lessons to Apply at Your Dealership - Joseph Michelli, 'The Airbnb Way' On today's show, we’re...

 There are many factors that go into providing your clients with an excellent customer experience. We all know the big ones, product quality, convenience,...

 Today on CBTNews.com - Wednesday, August 14th, 2019: Train Your Staff to Deliver Memorable Customer Moments with These Tips from Joseph Michelli, Author of 'Driven...