The automotive industry is evolving rapidly, and with that comes changes in how dealerships operate. In particular, automated vehicle inspections are changing the game regarding service lane efficiency, customer trust, and customer experience. Several OEMs like Toyota, GM, and Hyundai are currently implementing automated vehicle inspection systems at their dealerships.
Israel-based UVeye is working alongside Volvo Car USA to introduce a new program for US dealers. The UVeye automated vehicle inspection system uses a high-speed camera system, AI, and machine learning to check for missing parts, underbody, tires, and many other safety-related areas.
RDN says, “UVeye has partnerships with numerous dealership groups, used car auctions, and vehicle fleets. The most recent venture with Volvo, which began in 2019. Volvo has begun installing UVeye systems at dealerships in the U.S. — first on the East Coast.”
For Volvo, system’s like these fit into their goal of being the safest car and improving customer satisfaction. For you, let’s look at how these automated solutions can make a difference.
| Related: Automated inspection processes can boost trust, service sales, and CX |
How can automated vehicle inspections help dealerships?
For one, they can help to speed up the inspection process itself. This can significantly benefit customers who may be waiting for their vehicles to be inspected and repaired. Additionally, automated vehicle inspections can help to improve the accuracy of inspections, reducing the likelihood of errors. This can increase customer trust and satisfaction and fewer comebacks and warranty claims. Here’s a closer look at how these automated solutions are making a difference:
Service Lane Efficiency: One of the most significant benefits of automated vehicle inspection technologies is that they can help streamline service lane operations. Rather than relying on manual inspection processes, which can be time-consuming and error-prone, these automated solutions like UVeye can get the job done accurately and in less than four seconds. This not only saves time for dealership staff but also helps to improve customer satisfaction by reducing wait times in the service lane.
Customer Trust: Another significant benefit of these technologies is that they can help build customer trust. For example, when customers know that an automated system is inspecting their vehicles, they can have confidence that the process is being done thoroughly and accurately, with no return visits. This can go a long way in building customer loyalty and repeat business.
Customer Experience: Finally, automated vehicle inspections can also help to improve the overall customer experience. By streamlining service lane operations and reducing wait times, these solutions can help make the dealership experience more convenient and enjoyable for customers. In addition, the fact that these systems can help to build trust with customers can further enhance the overall customer experience.
Automated vehicle inspections are clearly positively impacting the automotive industry. By streamlining dealership processes, improving customer trust, and enhancing the customer experience, these solutions are poised to revolutionize the way dealerships operate
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