On today’s show:
– John Gottschalk, Senior VP of Business Development and Strategy at FordDirect, and Bill Wittenmyer, Partner at eLead1One, discuss customer expectations in the retail auto industry
– Sales Tip of the Day with Mark Tewart on leasing, brought to you by The Next Up
– Today’s Dealer of the Day, brought to you by Performance Loyalty Group, is Lindsay Acura in Columbus, Ohio
