Alexis Durham Brown’s journey in the automotive sector began unexpectedly when she stepped in to assist her aunt, the general manager at the Harry Robinson Buick GMC dealership. She started as a receptionist and quickly advanced to become the first Dedicated Delivery Coordinator, where her passion for customer interactions blossomed. This role laid the foundation for her promotion to Customer Experience Manager. Her commitment to improving customer service and her ability to navigate the complexities of the automotive business have been crucial to the dealership’s growth, particularly during its expansion into a second brand.
With over 12 years of experience in the automotive industry, Brown has made significant strides in her career. She has received multiple accolades, including:
- The “Best of the Best” award for Best Customer Service in the River Valley.
- Being recognized as a Fast 15 honoree by Northwest Arkansas Talk Business.
- Been celebrated as Employee of the Month, several times.
Beyond her professional achievements, Brown is deeply involved in her community and committed to making a difference. She was a guest speaker on DEI panels and was recognized as the Junior League of Fort Smith‘s League Lady in December 2019. Alexis’s proudest moments include winning community awards and creating a positive work environment that honors her family’s legacy.
Looking ahead, she aspires to continue her growth within the industry, aiming for a high-level management position while making her family proud, both personally and within the Harry Robinson Automotive Family.
