Can Mobile Service Keep Customers Loyal? Hidden Fees, VinSolutions Probe | CBT Live (10.27.26)
Industry News
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GM fleet sales hit 2019 high, Porsche deliveries fall, AI changes how dealerships sell
Top Stories GM fleet sales hit highest level since 2019 as truck redesigns approach. Read More Porsche cuts China exposure as global deliveries fall 16%. Read More Hacking group claims data theft at VinSolutions, Cox investigating 'suspicious activity'. Read More Cox Automotive reports dealer inventory builds to 82-day supply. Read More Featured Interviews Don't let old...
Solutions Central
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Inside Automotive
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How myKaarma handles surcharge compliance even across state lines
Dealer groups with stores in several states must follow a different set of surcharge rules in each one. A payments partner that tracks those rules and trains staff to explain them keeps the customer experience clear. On the latest episode of Inside Automotive, Panos Kotselas, Senior Director of Payment Operations at...
Mergers & Acquisitions
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CBT Live
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CarEdge CEO on AI shopping tools raising the stakes for dealer pricing transparency
As more consumers turn to AI to research and compare vehicles, dealerships may need to rethink how they present pricing online. Zach Shefska, President and CEO of CarEdge, joins us...
All American Auto Group expands mobile service to strengthen customer loyalty
The first service appointment can set the tone for a customer's entire relationship with a dealership. Jim Sabino, Fixed Operations Director at All American Auto Group, explains how his team...
David Spisak says dealers must audit for AI, launches new show on CBT News
Shoppers are using AI tools to research vehicles before they reach a dealership website, and many stores are not set up to be found. Dealers who haven't audited their sites...
Why connected data matters for dealership AI strategies
For multi-location dealership groups, adopting new technology is only part of the challenge since systems must communicate, data must stay accurate, and employees need to understand how the tools support...
Len Bellavia breaks down the legal fight over Scout Motors’ sales model
A California court has allowed the California New Car Dealers Association’s (CNCDA) lawsuit challenging Scout Motors’ direct-to-consumer sales plans to move forward, giving Volkswagen and Scout another legal hurdle to...
Raul Tomsa brings management experience back to the showroom floor
For automotive salespeople considering social media, going viral isn't the only measure of success. Raul Tomsa, known online as “Vincierge,” believes consistent content can put a salesperson in front of...
Growing revenue and customer loyalty through mobile service
Mobile service can grow well beyond recalls and oil changes when a store commits to building it out. On today’s edition of CBT Live, Jeremy Stephens, Remote Operations Director at Bozard...
Featured
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CarEdge CEO on AI shopping tools raising the stakes for dealer pricing transparency
As more consumers turn to AI to research and compare vehicles, dealerships may need to rethink how they present pricing online. Zach Shefska, President and CEO of CarEdge, joins us on today's CBT Live segment to discuss how AI-powered shopping tools are influencing consumer behavior, hidden fees and why clear,...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
From Our Publishing Partners
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AI search is changing how dealers get found. Here’s what that means for your marketing strategy
For years, dealerships have built their digital marketing strategies around one goal: showing up when car shoppers search online. That goal hasn't changed. The way people search has. AI is reshaping how consumers find information online. Instead of scrolling through pages of search results, more shoppers are asking AI-powered tools direct questions...
