Tennessee Denies Scout a Dealer License, Customer Churn, A Century in Autos | CBT Live (11.03.26)
Industry News
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Auto group urges to permanently ban Chinese vehicles, Cox Automotive CPO study, Dealership-specific payments
Top Stories Auto group urges Congress to make Chinese vehicle ban permanent. Read More Cox Automotive study finds 46% of shoppers are high-potential CPO buyers. Read More Hyundai invests $450 million in Alabama plant for future SUV and EREV production. Read More Audi and Mercedes-Benz workers walk out in Germany. Read More Featured Interviews How dealership-specific...
Solutions Central
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Inside Automotive
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How dealership-specific payment systems improve dealership efficiency
Dealerships process millions of dollars in payments, but generic payment solutions may not address the unique workflows and operational demands of automotive retail. Payment systems designed specifically for dealerships and the automotive ecosystem can help reduce administrative burdens, minimize reconciliation errors, improve financial visibility and create a more transparent checkout...
Mergers & Acquisitions
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CBT Live
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Fletcher Flower on the future of the franchise model and dealership retail
For a family dealership that dates back to 1908, adapting to change has been essential to staying in business. Flower Motor Company CEO Fletcher Flower has seen that evolution firsthand,...
How dealers can keep buyers coming back after the sale
Although dealerships can win the sale, they can still lose the customer when a long wait in the finance office or another inconsistent moment follows an otherwise smooth sales experience....
Toyota of Riverside GM shares lessons from California’s CARS Act
One month after California's CARS Act took effect, dealers are beginning to see how its requirements are changing daily showroom operations. Ryan Crenshaw, Vice President and General Manager of Toyota...
Fixing leadership blind spots in your dealership
Leadership blind spots can quietly drive turnover, lower morale and weaken dealership performance. While many managers move up from the sales floor with little formal leadership training, the habits that...
David Allison challenges dealerships to move beyond customer stereotypes
Dealers often rely on age, income, credit scores and other demographic information to understand their customers. However, those measurements may overlook the most important factor behind a buying decision: what...
Cybersecurity expert’s warning for dealers as AI speeds up attacks
Cyberattacks on auto retailers are moving faster with AI, and dealers can no longer assume their IT provider has them covered. Cox Automotive is investigating a hacking group’s claim of...
Tom Maoli weighs in on affordability, AI and automotive policy
Government policy can influence everything from vehicle manufacturing and emissions requirements to the technologies automakers bring to market. Tom Maoli, President and CEO of Celebrity Motor Cars, joins us on...
Featured
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Fletcher Flower on the future of the franchise model and dealership retail
For a family dealership that dates back to 1908, adapting to change has been essential to staying in business. Flower Motor Company CEO Fletcher Flower has seen that evolution firsthand, from the company’s early franchise decisions to the growing influence of digital retail and new competitors. Flower joins today's CBT...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
From Our Publishing Partners
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Beyond digitization: Why title integrity matters to dealership risk and compliance
As automotive retail becomes increasingly digital, dealerships face a growing challenge: ensuring that faster transactions do not introduce greater financial and compliance risks. Vehicle titling remains a critical vulnerability. Incomplete ownership records, unresolved liens, fraudulent documentation, and inconsistent state requirements can expose dealerships to costly delays, compliance concerns, and potential financial...
