Industry News
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Record-low used inventory, Samsung SDI signs EV battery deal, Gas prices peaked but relief may take time
Top Stories Record-low used inventory collides with rising March sales pace. Read More Samsung SDI inks multi-year EV battery supply deal with Mercedes-Benz. Read More Energy secretary says gas prices have peaked, but relief may take time. Read More Heilum shortage threatens automotive supply chain amid Iran war disruptions. Read More Featured Interviews Social media success: A...
Solutions Central
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Inside Automotive
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Social media success: A powerful blueprint for dealership dominance
Social media has become a key sales driver for dealerships. As consumer behavior shifts and competition increases, digital content now acts as a direct funnel for leads, trust, and revenue. In this episode of Inside Automotive, RFW Training founder Russell “Russ Flips Whips” Richardson outlines his social media strategies, which focus...
Driving Solutions
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How AI is transforming dealership fixed ops with breakthrough efficiency
Fixed operations in automotive dealerships are rapidly shifting as artificial intelligence (AI) and automation replace manual workflows, improving efficiency, customer experience, and profitability. On today’s episode of Driving Solutions, Jeff Adams, Director of Fixed Ops Product Planning at Reynolds & Reynolds, joins us to discuss how new AI tools can drastically...Mergers & Acquisitions
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CBT Now
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Why the demo drive remains the most critical step in closing sales
The demo drive remains one of the most critical steps in a dealership’s sales process, yet it is often rushed or overlooked. On today's episode of CBT Now, Sean Gardner, instructor...
New York Auto Show sees robust consumer interest, ride-and-drive engagement
Mark Schienberg, president of the Greater New York Automobile Dealers Association\ (GNYADA), reports that the 126th New York International Auto Show is drawing large crowds, strong consumer engagement, and renewed...
AI, SEO, and GEO: What dealers need to know to stay competitive in digital marketing
As artificial intelligence reshapes digital marketing, confusion around generative engine optimization (GEO) is leading some dealerships to misallocate budget and miss opportunities. Brooke Furniss, BZ Consultants Group, joins us on...
ASOTU CON 2026 set to expand attendance, spotlight AI and human-centered innovation
As we gear up for the fifth annual ASOTU CON, May 12–14, we’re sitting down with the founders to explore their vision, the buzz surrounding this year’s event, and what...
Industry braces as Volkswagen Scout lawsuit tests limits of dealer franchise agreements
Dealers across the country are keeping a close eye on the Volkswagen–Scout class action lawsuit, and for good reason. On today’s episode of CBT Now, we’re joined by Len Bellavia,...
Shep Hyken on how customer experience drives loyalty in 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Shift Digital finds dealer websites outperform third parties as digital shopper behavior shifts
Dealer and brand websites generated higher-quality leads than third-party sources in 2025, even as overall lead volumes declined and consumer engagement patterns continued to evolve, according to Shift Digital’s latest...
CBT News Shorts
Featured
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Social media success: A powerful blueprint for dealership dominance
Social media has become a key sales driver for dealerships. As consumer behavior shifts and competition increases, digital content now acts as a direct funnel for leads, trust, and revenue. In this episode of Inside Automotive, RFW Training founder Russell “Russ Flips Whips” Richardson outlines his social media strategies, which focus...
Executive Profile
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The Executive Profile: What’s next for dealer and philanthropist Rita Case?
Welcome to another edition of the Executive Profile on CBT News. Recently, anchor Jim Fitzpatrick traveled to Davie, Florida, to speak with Rita Case, president and CEO of the legendary...
The Executive Profile: How Corina Diehl overcame adversity to build a thriving 22-store dealer group
Welcome to another edition of the Executive Profile. Recently, anchor Jim Fitzpatrick traveled to Pittsburgh, Pennsylvania, and spoke with the owner and CEO of Diehl Automotive Group, Corina Diehl. Diehl is...
From car salesman to mega-dealer: Cuban-born Mario Murgado’s journey to unparalleled success
On today’s Executive Profile, we visited Mario Murgado, President and CEO of Murgado Automotive Group, at his brand new, state-of-the-art Cadillac dealership in Miami, Florida. Like many Cuban immigrants seeking...From Our Publishing Partners
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Training builds skills – Development builds results
The industry still confuses training with development Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even though they represent very different levels of support. In today’s dealership environment, that distinction matters more than ever. F&I departments are...
