TSLA402.590-6.36%
GM83.220-0.55%
F15.0600.06%
RIVN16.030-0.81%
CYD55.390-1.17%
HMC26.885-0.085%
TM177.770-0.68%
CVNA70.9601.51%
PAG177.2504.76%
LAD300.1608.21%
AN193.5257.69499%
GPI326.99010.34%
ABG200.5507.09%
SAH84.3901.7%
TSLA402.590-6.36%
GM83.220-0.55%
F15.0600.06%
RIVN16.030-0.81%
CYD55.390-1.17%
HMC26.885-0.085%
TM177.770-0.68%
CVNA70.9601.51%
PAG177.2504.76%
LAD300.1608.21%
AN193.5257.69499%
GPI326.99010.34%
ABG200.5507.09%
SAH84.3901.7%
TSLA402.590-6.36%
GM83.220-0.55%
F15.0600.06%
RIVN16.030-0.81%
CYD55.390-1.17%
HMC26.885-0.085%
TM177.770-0.68%
CVNA70.9601.51%
PAG177.2504.76%
LAD300.1608.21%
AN193.5257.69499%
GPI326.99010.34%
ABG200.5507.09%
SAH84.3901.7%

Fixed-Ops

The dealership growth strategy hiding in plain sight. Affinitiv CEO Sharon Kitzman says dealership must reconnect sales and service to drive conversions and protect loyalty in a tough market.

The dealership growth strategy hiding in plain sight

- June 9, 2026
With economic uncertainty prompting consumers to hold onto vehicles longer, dealerships are looking to their existing customer base to generate demand. Sharon Kitzman, CEO of Affinitiv, joins us on today’s...
Inside Automotive Fixed-Ops
5 key things killing your service advisor training (and how to fix them)

5 key things killing your service advisor training (and how to fix them)

- June 1, 2026
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Service Drive Fixed-Ops
Piazza Auto Group doubles down on service fundamentals, advisor accountability 

Piazza Auto Group doubles down on service fundamentals, advisor accountability 

- May 25, 2026
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics. During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
Service Drive Fixed-Ops
The simple 'paperwork' mistake that could cost dealers $10,000

The simple ‘paperwork’ mistake that could cost dealers $10,000

- May 13, 2026
On the Dash: CDK Global says a paperwork problem cost a dealer $10,000 during a manufacturer audit. NADA calls federal record-keeping requirements among the most burdensome rules dealers face today. ...
Fixed-Ops Articles
BMW of Reading GM, Kevin Pitts, shares how he built his own AI-powered tools to transform his dealership and how others can do the same.

Building your own AI tools to power your dealership

- April 29, 2026
More and more car dealers are turning to artificial intelligence to help streamline operations and customer service, but the choices can seem overwhelming. Now, some dealers are foregoing vendors and...
Inside Automotive Fixed-Ops
Toma, AI fixes the gaps that are costing you service customers

AI fixes the gaps that are costing you service customers

- April 28, 2026
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to...
Fixed-Ops Publishing Partners
dispatch

Why a dealership’s dispatch is key to calming service department chaos

- April 27, 2026
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
Service Drive Fixed-Ops
$99M John Deere settlement accelerates high-stakes right to repair movement

$99M John Deere settlement accelerates high-stakes right to repair movement

- April 17, 2026
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting the industry. I’m...
Future of Automotive Fixed-Ops
Jeff Adams | Reynolds and Reynolds | how AI is transforming dealership fixed ops and increasing dealer profitability

How AI is transforming dealership fixed ops with breakthrough efficiency

- April 15, 2026
Fixed operations in automotive dealerships are rapidly shifting as artificial intelligence (AI) and automation replace manual workflows, improving efficiency, customer experience, and profitability. On today’s episode of Driving Solutions, Jeff Adams,...
Driving Solutions Industry News
Bozard Ford Lincoln mobile service tops 2,100 repair orders as fleet growth accelerates

Bozard Ford Lincoln mobile service tops 2,100 repair orders as fleet growth accelerates

- April 13, 2026
On today’s episode of Service Drive, we’re joined by Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. The last time we spoke, his team had just hit an impressive...
Service Drive Fixed-Ops

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The dealership growth strategy hiding in plain sight. Affinitiv CEO Sharon Kitzman says dealership must reconnect sales and service to drive conversions and protect loyalty in a tough market.
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The dealership growth strategy hiding in plain sight

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